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A performance cycle that finished on time, with better writing

Managers get drafting support grounded in real goal and feedback data, and HR gets a live view of bias and quality across the cycle.

A global capability centre with 4,200 employees · Pune, India

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4,200

Reviews in one cycle

3 weeks → 8 days

Cycle completion time

46%

Fewer vague or evidence-free reviews

The challenge

  • Review cycles overran every year, delaying compensation decisions.
  • Written feedback was thin, generic and often unsupported by evidence.
  • HR had no way to spot inconsistent rating behaviour until it was too late.

What we built

  • Draft review text assembled from goals, project outcomes and continuous feedback, for the manager to edit.
  • A quality check that flags vague, evidence-free or potentially biased language before submission.
  • A calibration dashboard showing rating distributions by manager and team in real time.

The results

  • The cycle closed on schedule for the first time.
  • Reviews cite specific work rather than adjectives.
  • Calibration conversations start from data instead of anecdotes.
Managers stopped dreading the writing, so the writing got better.
HR Business Partner Lead · Global capability centre