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HRVedaCore People
An HR helpdesk that actually knows the handbook
A grounded helpdesk agent answers policy, payroll and leave questions instantly, with escalation to humans where it matters.
An IT services firm with 6,000 employees · Noida, India
< 30 secs
Median response time
6,000
Employees served
4.6 / 5
Employee satisfaction score
The challenge
- HR ops answered the same 200 policy questions every month.
- Payroll queries spiked every cycle and buried the team.
- Answers varied depending on who replied.
What we built
- Grounded the agent in the handbook, payroll rules and leave policy, with citations to the clause.
- Routed anything involving compensation changes or grievances to a human with full context.
- Surfaced recurring question clusters so HR could fix the underlying policy gaps.
The results
- Three quarters of tickets never reach the HR team.
- Answers are consistent and quotable back to policy.
- HR ops shifted to programme work instead of query handling.
“It gives the same answer we would, and it points at the clause that says so.”